Reliance High Tech

0845 121 0802

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Overview

Reliance High-Tech operates the most secure and standards-compliant monitoring, communication and data centre in the UK. Its remote monitoring capability can provide continuous protection of your people, data and assets.

Our monitoring and management service gives you the protection you expect from a mission-critical security solution without the need or cost of 24/7 in-house engineers or manned security guards. Reliance High-Tech offers services ranging from out-of-hours CCTV monitoring and lone worker protection, through to entirely managed service hosting and entire security solutions. We can also manage your associated IT infrastructure.

Security and infrastructure as a service

By combining monitoring with its data centre capabilities, Reliance High-Tech is enabling organisations to put their security operations in the cloud. By hosting your security system, our remote engineers and operators can control and manage your entire security solution. You benefit from Reliance expertise and save on on-going infrastructure and in-house IT/systems engineering costs.

Replacing manned services

Remote monitoring can give you all the flexibility and convenience of 24/7 protection – without the need for permanent security guards or systems operators. Whether you have traditional legacy equipment or the latest IP-enabled systems, we can smoothly integrate and support remote monitoring for any type of security infrastructure.

Monitoring Accreditations

The Reliance High-Tech monitoring and data centre is IP-enabled with a services-oriented network infrastructure along with triple redundancy. The centre is tested to the highest accreditations, including BS8418 for CCTV monitoring, BS8484 for lone worker, ISO27001 for data protection and BS5979, so you can be assured of a police response.

 

Access Control and CCTV

Managed Access

It is becoming increasingly important for organisations to proactively manage the movement of people across different environments. Whether you need to restrict access to sensitive areas within the workplace, regulate the flow of people across a site, or manage the safe movement of a crowd in a public place, Reliance High-Tech can help you to get the best performance out of your access control and visitor management solutions.

Access Control and Visitor Management Solutions

As access control and visitor management systems have become increasingly sophisticated, we have amassed a wealth of skills and experience in the design, commissioning and installation of fully integrated solutions. Through partnerships with some of the world’s leading access control vendors, we help our customers to take advantage of the best available technologies and offer comprehensive support with remote management.

Remote Access Solutions

Handing out keys to your premises carries a number of inherent risks. Remote access is an innovative service that transforms the efficiency of your door management. Using an intelligent lock and a control unit with an integrated GSM/GPRS modem – to communicate with our Remote Monitoring Centre – it enables the secure opening and closing of your premises at scheduled times. The unit will also report back, in real-time, the status of your door to ensure our operators can act quickly to resolve any security issues. In addition, the system can also alert a nominated person via text or email.

CCTV

CCTV applications that safeguard both commercial premises and public spaces have become increasingly diverse. Video surveillance is the cornerstone of many security solutions, but with so many options it’s vital to choose a system that is flexible, scalable and easy to manage.

Systems range from simple single-camera installations, to complex large-scale multi-camera systems. At Reliance High-Tech, we draw on many years’ specialist experience to identify and deliver systems that match your exact performance needs.

To help you exploit the full potential of your investment, we offer a wide range of value-added services; from bespoke system design, to professional installation and on-going management. We can also support your solution with CCTV monitoring, video-over-IP, distributed digital recording and data storage.

 

Specialist Support Services

Medical Services

Reliance High-Tech provides a unique support and call-handling service to the custodial and medical services sector. Each week we deal with around 4,500 requests for forensic medical examiners, e.g. to check if an individual is fit to be detained, or to collate intimate forensic samples following serious physical assaults.

Speed and compliance to stringent practices are critical to ensuring both the safety of those detained and the preservation of evidence. We operate to the most demanding Service Level Agreements on call-answering and resource-allocation times.

Utilities and Infrastructure

Our monitoring service supports utilities and infrastructure organisations responsible for supplying and maintaining large gas tanks in rural areas. In the case of suspected gas leaks it is vital that we communicate essential safety information required to isolate the gas supply and prevent wider incidents, explosions and injuries.

Other Sectors

We also develop specialist call-logging applications for customers in a range of other sectors. Reliance High-Tech can log and report all the necessary information on a call request, and highlight and relay important safety and regulatory information to the end user.

Our Capabilities

Due to the critical nature of these specialist services, we have invested heavily in our own infrastructure and technology, establishing well-defined disaster recovery plans, elements of which are tested daily.

  • Secure location and infrastructure in our fully-owned 24/7 BS 5979 Cat 2 alarm receiving centre
  • ISO 9001 and 27001 and Cyber Essentials accreditations, ensuring data confidentiality, integrity and security
  • Mains power resilience via generator and UPS, providing a minimum of 24 hours’ power supply
  • A disaster recovery centre
  • Inbound call routing that can be diverted at both local and network levels without delay to another UK number; call diverts are tested on a weekly basis. All inbound/outbound telephone lines are tested daily
  • Disaster recovery plans that are rehearsed on a monthly basis with DR equipment tested weekly
  • Digital recording of calls that can be held for up to 25 years
  • Highly trained operators dedicated to help-desk services
  • A fully operational call centre
  • Flexible and stringent Service Level Agreements
 

Asset Tracking – keeping watch on your high-value assets

Reliance High-Tech asset tracking services allow you to quickly identify, analyse and validate the location and status of your assets, including high-value equipment and materials. Our service combines powerful GPS tracking and advanced intelligent telematics with remote monitoring, IP-enabled security technologies and nationwide rapid response. Backed with data analytics and robust reporting, we deliver customised solutions that make managing your operations as simple and easy as possible.

In the event of an incident that triggers an alert, highly experienced Reliance personnel are authorised to initiate a rapid and appropriate response, enabling a speedy recovery of your goods. Offering maximum resilience, our services are all managed in the UK by certified security experts operating from our dedicated, military-grade Remote Monitoring Centre.

Our asset tracking service offers you:

  • Real-time remote visibility: A range of options provides maximum flexibility to suit your needs. We’ll keep a constant watch on your assets at all times, and you can also access the same information via a user-friendly secure web browser for 24/7 real-time remote visibility.
  • Monitoring and notifications: Receive alerts from our monitoring centre via email, SMS or voice, about exceptional usage, unauthorised activity or security events, to facilitate a fast response.
  • Real-time mapping: Integrate live maps of your asset locations with Google Mapping tools to analyse the activity and movement of assets.
  • Geofence key areas: Designate sensitive areas and keep-out zones around key locations such as construction sites, power plants, retail parks or manufacturing units.
  • Operational visibility: Use smart filters and search tools to capture intelligent data exposing the live behaviour of key assets in granular detail.
  • Reporting and compliance: Customise dashboards for fast reporting and analysis to drive continuous service improvement.

Tangible benefits include:

  • Strengthen security strategies and inventory control
  • Ensure your key assets are monitored in real time
  • Flexibility to easily tailor alerts most relevant to you
  • Detect and recover stolen assets and eliminate misuse
  • Capture, record and manage a range of telematics data
  • Enable better, more accurate reporting and compliance
  • Business intelligence to improve operational efficiency
  • Control risk, reduce costs and improve productivity.

To better track and manage your assets, contact Reliance High-Tech today.

 

Lone Worker Protection

Reliance Protect

Reliance Protect is the UK’s most successful, widely deployed and comprehensive lone worker protection service. Reliance Protect is trusted by major employers and organisations across a range of sectors and benefits its customers through a unique combination of technical expertise and operational capability, delivered by exceptional people.

With ever-tightening legalisation, such as the introduction of the Corporate Manslaughter Act and spiralling insurance costs, it’s never been more critical to evaluate the use of technology to address your duty of care to your employees, on your premises and out in the field.

The repercussions often result in a direct financial cost to an organisation, including:

  • Absence through stress or injury
  • Staff turnover, temporary cover and retraining
  • Management time investigating incidents
  • Impact on continuity of service
  • Cost of litigation
  • Damages
  • Insurance
  • Erosion of brand or reputation
  • Loss of product / insurance if robbery-related

Reliance Protect provides a solution that minimises these costs, mitigates your risk, while providing you and your staff with peace of mind.

For further information, please visit our Reliance Protect site.