Reliance High Tech

0845 121 0802

System support that you can rely on – for protection that doesn’t fail

Reliance High-Tech knows that having a reliable and capable maintenance partner is essential.

Our maintenance teams will ensure that you keep your security solutions working effectively, meet your insurance requirements, manage your costs, minimise your risks and get the appropriate level of protection whenever you need it.

We promise to resolve system problems swiftly and efficiently round the clock. You will also receive end-to-end support from a multi-layered maintenance team that includes accredited technical engineers to support the lifecycle of your security solution.

With our call-out facility and support desk, managed from our monitoring and communication centre, our team of experts is available 24 hours a day, 365 days a year.

Reliance High-Tech uses the latest diagnostic tools to live-monitor key components and the head-end of IP-enabled security solutions.

Condition monitoring can provide dynamic, real-time alerts on the health of your system and each individual element in it down to component level.

These diagnostic tools save time, cut costs and improve protection. Enabling a proactive maintenance model, they help anticipate maintenance requirements instead of reacting to problems only after they occur.

Your maintenance contract with Reliance High-Tech is supported with a robust service level agreement specifying the level of service and response criteria you can expect. Our standard service level agreements include a one-year warranty plan – or for greater peace of mind you can opt for more comprehensive cover at bronze, silver or gold level.

One step ahead of every challenge

For effective implementation of your maintenance contract, you need a security systems integrator with the experience to address the challenges that will arise. One that knows what’s coming before it hits.

We’ve been delivering security solutions to public sector and commercial organisations for more than 40 years. We know what issues are likely to arise and we’re ready to deal with them, or, often, stop them arising in the first place.

To find out how Reliance High-Tech’s maintenance can support the lifecycle of your security solution click here.

Customer Portal

Enjoy complete performance transparency and access all important security maintenance data online.

Linked directly to engineer activity in the field and our call handling centre, easy-to-use dashboards show accurate and up-to-date information on the status of service calls, planned preventative maintenance activity (PPMS) and, importantly, performance against your Service Level Agreement and other Key Performance Indicators.

The portal is built using industry standard technologies, supports all standard devices and interfaces with a variety of third-party solutions through direct links to full API integration and can be fully customised to meet the specific needs of your contract and security teams.

Service Portal